Memberships and Policies

Membership Terms & Conditions

Updated as of 10.1.25

$119/Month

*Annual Commitment Option

• The Annual Nouveau Membership fee is $119 per month. Plus, a one-time enrollment fee of $50. The enrollment fee is paid only once as long as the Membership remains current.
• This Nouveau Membership is for a 12-month minimum term, which renews automatically each year unless the notice below is provided after the 12-month term. After the initial 12-month minimum term, the membership becomes month-to-month.
• To cancel a Membership after the 12-month initial term, a 30-day written notice is required. To cancel, please make an appointment at any Nouveau Health & Wellness location. Cancellations can only be processed in person. In order to cancel a Membership before the 12-month minimum term has lapsed, the Member must have moved more than 100 miles from any Nouveau location and will be required to send a current utility bill (gas, water, or electricity) with the address and Member name listed on the bill. If a Member has not relocated and hasn’t been a Member for the 12-month minimum, a $350 short-term cancellation fee will be due to terminate Membership. All cancellation requests due to moving must be sent with the supporting documentation.
• The monthly Membership starts the day you sign up for your Membership, and renews on that date each month. Your Member discounts and benefits are to be used monthly.  For Example, if you sign up on March 6th, 2025, you have until March 31st^, 2025, to use your March monthly membership credit.  Your auto-renewal date will be the 6th of each month, but you can use your monthly membership credit at any time during the month.  April 1st, 2025, would be when you’re able to use your next membership credit, even though you wont be billed until April 6^th in this example. 
• Nouveau Membership does not allow banking of the $119.00 monthly membership payment if it was not used.
• On each Member anniversary, each Member is eligible to receive an anniversary skincare gift of their choice.
• Membership pricing, promotions and offers are non-transferrable and are for the Member’s use only, unless otherwise noted.
• Membership discounts do not apply to training, modeling and flash sale specials.
• Monthly Membership dues cannot be supplemented by any other promotional vendor programs such as Brilliant Distinctions or Aspire Rewards, but if a Member for example purchases Dysport, they get the Member rate, plus they can use their Aspire points.
• Any Membership fee that is returned for insufficient funds, incorrect card number or card information is considered in arrears and due to Nouveau Health & Wellness. If a Membership is considered in arrears, Membership services and discounts will not be available for use until balance is paid up to and including the current month due.
• If a Membership is past due for more than 10 days, to reinstate the Membership a $50 re-instatement fee must be paid.
• Membership fee cannot be offset by any in store credit and must be paid by a Visa/Mastercard/American Express/Discover.
• Membership funds, the balance of a member’s virtual wallet, cannot be transferred to the virtual wallet of another member or regular Nouveau Health & Wellness patient/client.
• Prepayment for a Membership is available for a maximum of 5 years. Membership fee prepayment must be paid for a minimum of one full year, otherwise the monthly installment plan will be the only available payment method.
• Monthly Membership fees are drafted on a 30 day rolling basis and are typically withdrawn on the same calendar day each month.
• Particular appointment availability or provider availability is not and cannot be guaranteed.
• Nouveau Members agree to abide by Nouveau Policies. These policies can be found on nouveauhealthandwellness.com
• Membership payments made are not refundable.

$139/Month 

*Month-to-Month Option 

•  Membership payments made are not refundable.
• The monthly Nouveau Membership fee is $139. Plus, a one-time enrollment fee of $50. The enrollment fee is paid only once as long as the Membership remains current.
• This Nouveau Membership is a month-to-month commitment, which renews on the same date each month. To cancel a Membership after the 30-day initial term, a 30-day written notice is required. To cancel, please email  emily@nouveaupalmbeach.com and  shannon@nouveaupalmbeach.com stating you would like to cancel your membership.  You will receive a written confirmation once your membership is cancelled and all membership discounts and benefits will no longer be active or be able to be used. If a 30 day written notice is not given, then you will be charged for that month and it will be cancelled the subsequent month. 
• The monthly Membership starts the day you sign up for your Membership, and renews on that date each month. Your Member discounts and benefits are to be used monthly.  For Example, if you sign up on March 6^th, 2025, you have until March 31^st 2025 to use your March monthly membership credit.  Your auto-renewal date will be the 6^th of each month, but you can use your monthly membership credit at any time during the month.  April 1^st, 2025 would be when you’re able to use your next membership credit, even though you won’t be billed until April 6^th in this example. 
• Nouveau Membership does not allow banking of the $139.00 monthly membership payment if it was not used.
• On each Member anniversary, each Member is eligible to receive an anniversary skincare gift of their choice.
• Membership pricing, promotions and offers are non-transferrable and are for the Member’s use only, unless otherwise noted.
• Membership discounts do not apply to training, modeling and flash sale specials. Monthly Membership dues cannot be supplemented by any other promotional vendor programs such as Brilliant Distinctions or Aspire Rewards, but if a Member for example purchases Dysport, they get the Member rate, plus they can use their Aspire points.
•  Any Membership fee that is returned for insufficient funds, incorrect card number or card information is considered in arrears and due to Nouveau Health & Wellness. If a Membership is considered in arrears, Membership services and discounts will not be available for use until balance is paid up to and including the current month due.
• If a Membership is past due for more than 10 days, to reinstate the Membership a $50 re-instatement fee must be paid.
• Membership fee cannot be offset by any in store credit and must be paid by a Visa/Mastercard/American Express/Discover.
•  Membership funds, the balance of a member’s virtual wallet, cannot be transferred to the virtual wallet of another member or regular Nouveau Health & Wellness patient/client.
• Prepayment for a Membership is available for a maximum of 5 years. Membership fee prepayment must be paid for a minimum of one full year, otherwise the monthly installment plan will be the only available payment method.
• Monthly Membership fees are drafted on a 30 day rolling basis and are typically withdrawn on the same calendar day each month.
• Particular appointment availability or provider availability is not and cannot be guaranteed.

Nouveau Members agree to abide by Nouveau Policies. These policies can be found on nouveauhealthandwellness.com

Appointments

To ensure that you get an appointment for the date and time you desire, we suggest booking appointments in advance (if possible) by calling our center; however, we will always do our best to accommodate last-minute requests if we can. If you arrive late for your appointment, you may be required to reschedule to avoid disrupting the appointments of other clients/patients.

Cancellations

As a courtesy to our providers, for individual appointments, please provide a minimum of 24-hour notice should you need to cancel or reschedule an appointment. You will be charged $100 if an appointment is canceled or rescheduled less than 24 hours in advance or if there is a no-show.

Pricing & Prepayments

Pricing for services may occasionally change due to specials or promotions. If you see a price that you like, you are eligible to prepay for that service(s) to guarantee the price. Once prepaid, you have up to 1 year to redeem the purchased service(s) unless otherwise specified within that promotion. To prepay email
 info@NouveauPalmBeach.com, or call our business line, 561-240-3000 with the items and quantities you would like to purchase.

If there are any payment issues with a client’s credit, debit card, or CareCredit – chargebacks, fraud issues, etc., we will no longer be able to accept those forms of payment from the client and will require payment in cash in the future.

Returns & Refunds

Skincare products may be returned for a full refund if they are returned unopened, in the original packaging, and the return is within 30 days of purchase.  We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards.

All supplement and prescription sales are final. We do not accept returns, exchanges, or offer credit, regardless of whether the product has been opened or used.

Prepayments are non-refundable, but may be credited towards other products or services, less any used service or products. Services received cannot be refunded.

Consultations

We provide free consultations and in-depth skin analysis with one of our expert providers. We believe an informed client/patient with realistic expectations will be most satisfied with treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals.

Child Policy

To ensure the safety of children and for the privacy and consideration of our patients, we ask that parents or guardians make other arrangements for children while receiving services.  Due to the nature of our treatments, children are not permitted in the exam rooms.  Please call our office for any extenuating circumstances.

Referrals

If you refer a friend or family member to Nouveau Health & Wellness, you will receive a $25 credit toward your next service. All referral credits will be issued to you once the client is treated.  The client must specify who referred them upon the initial intake to receive the credit. There is no referral credit if your referral uses a savings voucher or promotional coupon. Referral credits must be redeemed within 60 days of the date they are issued.

Privacy Policy

Your privacy is very important to us. The following outlines our privacy policy to help you to understand how we collect, use, communicate, disclose, and make use of personal information.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes. We will only retain personal information as long as necessary for the fulfillment of the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, up-to-date, and HIPAA compliant.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles to ensure that the confidentiality of personal information is protected and maintained.

To ensure the best experience for all Nouveau Health & Wellness clients/patients and team members, clients or patients who exhibit disruptive or aggressive behavior, or who have a history of no-showing appointments may be denied the opportunity to schedule treatments and may be discharged from our practice.