Policies & Membership

Updated as of 07.19.2021

Appointments

To ensure that you get an appointment for the date and time you desire, we suggest booking appointments in advance (if possible) by calling our center; however, we will always do our best to accommodate last minute requests if we can. If you arrive late for your appointment, you may be required to reschedule to avoid disrupting the appointments of other clients/patients.

Cancellations

As a courtesy to our providers, for individual appointments please provide a minimum of 24-hour notice should you need to cancel or reschedule an appointment. You will be charged $50 if an appointment is canceled or rescheduled less than 24 hours in advance or if there is a no-show.
For group appointments, there is a 72-hour cancellation policy, and the credit card on file will be charged $100 if canceled less than 72 hours in advance.

Pricing & Prepayments

Pricing for services may occasionally change due to specials or promotions. If you see a price that you like, you are eligible to prepay for that service(s) to guarantee the price. Once prepaid, you have up to 1 year to redeem the purchased service(s) unless otherwise specified within that promotion. To prepay email
 info@NouveauPalmBeach.com, or call our business line, 561-240-3000 with the items and quantities you would like to purchase.

If there are any payment issues with a client’s credit, debit card, or CareCredit – chargebacks, fraud issues, etc., we will no longer be able to accept those forms of payment from the client and will require payment in cash in the future.

Returns & Refunds

Skincare products may be returned for a full refund if they are returned unopened, in the original packaging, and return is within 30 days of purchase.  We do not accept returns on opened or used products. We do not accept returns or exchanges on gift cards.

Prepayments are non-refundable, but may be credited towards other products or services, less any used service or products. Services received cannot be refunded.

Consultations

We provide free consultations and in-depth skin analysis with one of our expert providers. We believe an informed client/patient with realistic expectations will be most satisfied with treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals.

Child Policy

To ensure the safety of children and for the privacy and consideration of our patients, we ask that parents or guardians make other arrangements for children while receiving services.  Due to the nature of our treatments, children are not permitted in the exam rooms.  Please call our office for any extenuating circumstances.

Group Appointments

Please call 561-240-3000 for group availability as special requirements may apply to bookings of three or more people. A credit card must be provided for all group reservations, and a $50 deposit per person is required to guarantee the appointment. This deposit can be used toward the services scheduled on that day.

For more information on group appointments please contact our office or email us at
 info@NouveauPalmBeach.com

Referrals

If you refer a friend or family member to Nouveau Health & Wellness you will receive a $25 credit toward your next service. All referral credits will be issued to you once the client is treated.  The client must specify who referred them upon the initial intake to receive the credit. There is no referral credit if your referral uses a savings voucher or promotional coupon.

Privacy Policy

Your privacy is very important to us. The following outlines our privacy policy to help you to understand how we collect, use, communicate, disclose, and make use of personal information.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes. We will only retain personal information as long as necessary for the fulfillment of the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, up-to-date, and HIPPA compliant.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles to ensure that the confidentiality of personal information is protected and maintained.

To ensure the best experience for all Nouveau Health & Wellness clients/patients and team members, clients or patients who exhibit disruptive or aggressive behavior, or who have a history of no-showing appointments may be denied the opportunity to schedule treatments and may be discharged from our practice.

Membership Terms & Conditions

Updated as of 07.19.2021

The Nouveau Health & Wellness Membership is transferable to any Nouveau Health & Wellness location. There are no exclusions.

The monthly Nouveau Health & Wellness Membership fee is $99. Plus, a one-time enrollment fee of $50. The enrollment fee is paid only once if the Membership remains current.

All Nouveau Health & Wellness Memberships are for a 12-month minimum term, which automatically renews each year unless notice is provided. After the initial 12-month minimum term, the membership becomes month to-month.

If you wish to cancel a Membership after the 12-month initial term, a 30-day written notice is required. To cancel a Membership before the 12-month minimum term has lapsed, the Member must have moved more than 100 miles from any Nouveau Health & Wellness location and will be required to email a copy of a current utility bill (gas, water, or electricity) with the address and Member name on listed on the bill. Otherwise, a $350 short term cancellation fee will be due to terminate Membership.  Please email your cancelation request to: Memberships@NouveauPalmBeach.com

The monthly Membership starts the day you sign up and renews on that date each month. Your monthly complementary service renews on that date as well. For example, if you sign up on January 16th, 2021, you have until February 15th, 2021, to use your monthly complementary service.

Membership pricing, promotions and offers are non-transferrable and are for the Member’s use only, unless otherwise noted.

Membership discounts do not apply to training, modeling, and flash sale promotions or specials.

Promotional vendors programs such as Alle, Brilliant Distinctions, Aspire Rewards, etc. can be used towards services, but not monthly dues.

Any Membership fee that is returned for insufficient funds, incorrect card number/card information will result in an outstanding balance. Complementary Membership services and discounts will not be available for use until balance is paid, including the current month due.

Membership fee cannot be offset by in-store credit, gift card, and must be paid by a Visa/Mastercard/American Express/Discover.

A member’s complementary service cannot be transferred to another member or regular Nouveau Health & Wellness client/patient.

Membership fee prepayment must be paid for a minimum of one full year, otherwise, the monthly installment plan will be the only available payment method.

Monthly Membership fees are drafted on a 30-day rolling basis and are typically withdrawn on the same calendar day each month.

Particular appointment or provider availability is not guaranteed.

Nouveau Health & Wellness Members agree to abide by Nouveau Health & Wellness policies

Membership payments made are not refundable.